Questions about fresh feeding or Tuanty?
Why should I choose Tuanty over ordering fresh food?
You definitely have options when it comes to feeding your dog fresh food, but let’s talk about savings and control. When you buy fresh food, it can cost around $150 per month for a medium sized dog. Just two months of subscription style meals could already cover the cost of your own Tuanty machine, and after that you can start enjoying ongoing savings.
With Tuanty, you can plan and prepare every meal around your own dog. You decide the ingredients, portions, and recipes in advance based on their age, activity level, sensitivities, and picky preferences, so each bowl is made just for them. Tuanty makes fresh feeding convenient, customizable, and affordable, and you can always feel confident about what you are putting in your pup’s bowl.
Is the Tuanty Pet Fresh Food Maker suitable for both dogs and cats?
Yes. The Tuanty Pet Fresh Food Maker is designed to support homemade meal preparation for both dogs and cats. While cats may be more selective with textures and flavors, if you know your cat's preferences, the Tuanty unit helps you prepare meals tailored exactly to what they enjoy.
Why should I choose high-temperature homemade fresh food instead of raw feeding?
Due to potential pathogen contamination as highlighted by the AVMA:
Raw meat can contain pathogens such as Salmonella and E. coli, with detection rates as high as 20-35% according to FDA monitoring data.
Recommended safety measures include freezing at -18°C for 72 hours or cooking at a core temperature of ≥75°C to ensure effective sterilization.
Why should I choose Tuanty instead of just doing it myself in the kitchen？
You deserve better than burnt pots and messy counters.
Tuanty offers professional grade safety with mother and baby level components, customizable fresh menus, and a sparkling clean kitchen, all with the tap of a button.
Real food, real safe, real simple.
You pick the ingredients. We handle the rest.
Your pup gets gourmet meals. You get your life back.
And when you are done, just let the dishwasher take care of the cleanup.
If my dog has never eaten fresh food before, how should i transition their diet?
To help their digestion adjust smoothly, we recommend a gradual transition:
• Days 1–2: 25% fresh food + 75% current food
• Days 3–4: 50% fresh food + 50% current food
• Days 5–6: 75% fresh food + 25% current food
• Day 7 and beyond: 100% fresh food
Just take it slow, keep an eye on your pup, and enjoy every fresh, healthy meal together. You’ve got this (and we’ve got you)!
What is the capacity of it, and is it enough for larger pets?
The Tuanty Pet Fresh Food Maker comes with a 2 L borosilicate glass bowl, providing ample capacity for most dogs. For multi-dog households, we recommend an additional bowl so each pet can have individually tailored meal preparation, especially when dietary needs differ.
Are the materials in the Tuanty Pet Fresh Food Maker food-safe and pet-safe?
Yes. The food bowl of the Tuanty Pet Fresh Food Maker is made of durable, heat-resistant borosilicate glass. All components that come into contact with food are crafted from infant-grade, food-safe materials, ensuring safety standards comparable to those used for baby products. Additionally, the complimentary slow-feeding bowl is made of high-quality ceramic, giving your pet a safer, sturdier, and healthier feeding experience.
How hard is it to use?
It’s incredibly simple! If you can press a button, you’re overqualified.
Just add your fresh ingredients, hit “Start,” and go live your life, catch up on emails, walk your dog, or simply enjoy doing absolutely nothing.
In 20 minutes, it's time for the dog's meal.
How do I clean it?
Tuanty is designed to be easy to clean from day one. All food contact parts can be fully detached in a few simple steps and go straight into the dishwasher. Just let the machine cool, remove the glass bowl, blade and lid, give them a quick rinse if needed, and place them in the dishwasher. A simple wipe of the base is usually all you need. So most of the “clean up” is something your dishwasher can handle for you.
When will I get my order?
Barring any unforeseen circumstances, your order will arrive within 7 business days anywhere in the U.S.
How long does the shipping take?
Tuanty provides a 1-year warranty for the machine.
However, any damage resulting from improper use, such as disassembly, commercial use, or physical abuse, is not covered under the warranty.
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