FAQ

Feeding fresh means giving your dog more than just meals—it’s giving them a real chance at a healthier, happier, and longer life.

In recent years, growing research has reminded us of something simple but powerful: real, fresh food can truly change a dog’s life. By helping to prevent common issues like obesity, diabetes, digestive problems, and even certain cancers, fresh ingredients give dogs stronger immune systems, healthier bodies, shinier coats, and—most importantly—more happy, energetic days by our side.

We hope every dog can truly thrive and grow strong. Every bowl of fresh food is a step toward a longer, better, more joyful life together.

Due to potential pathogen contamination as highlighted by the AVM

Raw meat can contain pathogens such as Salmonella and E. coli, with detection rates as high as 20-35% according to FDA monitoring data.

Recommended safety measures include freezing at -18°C for 72 hours or cooking at a core temperature of ≥75°C to ensure effective sterilization.

You deserve better than burnt pots, messy counters.

Tuanty offers professional-grade safety (hello, mother-and-baby-level components!), customizable fresh menus, and a sparkling clean kitchen, all with the tap of a button.

Real food, real safe, real simple.You pick the ingredients. We handle the rest.Your pup gets gourmet meals. You get your life back.

You definitely have options when it comes to feeding your dog fresh food, but let’s talk savings! When you buy fresh food, it can cost around $150/month for a medium-sized dog. Just two months of subscription-style meals could already cover the cost of your own Tuanty machine—and from then on, you can enjoy ongoing savings.

It also gives you full control over what goes into your dog’s bowl. You can adjust their meals based on their preferences and needs, ensuring they always get exactly what they love and need. Tuanty makes fresh feeding convenient, customizable, and affordable plus, you can always be confident in what you’re feeding your pup!

Yes. The Tuanty Pet Fresh Food Maker is designed to support homemade meal preparation for both dogs and cats. While cats may be more selective with textures and flavors, if you know your cat’s preferences, the Tuanty unit helps you prepare meals tailored exactly to what they enjoy.

To help their digestion adjust smoothly, we recommend a gradual transition:

• Days 1–2: 25% fresh food + 75% current food
• Days 3–4: 50% fresh food + 50% current food
• Days 5–6: 75% fresh food + 25% current food
• Day 7 and beyond: 100% fresh food

Our website will guide you every step of the way—with helpful tips, gentle reminders, and plenty of encouragement. Just take it slow, keep an eye on your pup, and enjoy every fresh, healthy meal together. You’ve got this (and we’ve got you)!

The Tuanty Pet Fresh Food Maker comes with a 2 L borosilicate glass bowl, providing ample capacity for most dogs. For multi-dog households, we recommend an additional bowl so each pet can have individually tailored meal preparation, especially when dietary needs differ.

Absolutely. The Tuanty Pet Fresh Food Maker allows you to place all ingredients together. Its low-temperature cooking system ensures even heating, preserves essential nutrients, and keeps meat tender. The natural moisture from vegetables also helps maintain proper hydration during eating.

Yes. The food bowl of the Tuanty Pet Fresh Food Maker is made of durable, heat-resistant borosilicate glass. All components that come into contact with food are crafted from infant-grade, food-safe materials, ensuring safety standards comparable to those used for baby products.

Additionally, the complimentary slow-feeding bowl is made of high-quality ceramic, giving your pet a safer, sturdier, and healthier feeding experience.

All food-contact parts are fully detachable with smooth, seamless surfaces that prevent residue buildup or hidden grime. With a single tap, Tuanty initiates a high-temperature auto-cleaning cycle that breaks down food oils and sanitizes the interior.

It’s incredibly simple! If you can press a button, you’re overqualified.Just add your fresh ingredients, hit “Start,” and go live your life—catch up on emails, walk your dog,

Tuanty offers nationwide delivery across the U.S. within 7 business days, excluding force majeure or unforeseen circumstances.

For destinations outside the United States, international orders are expected to be delivered within 20 days.

A: Tuanty provides a 1-year warranty for the machine.

Please note: Damages resulting from improper use—including disassembly, commercial use, or physical abuse—are not covered under this warranty.