Refund policy
We want you to feel confident when shopping with Tuanty. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your item.
To be eligible for a return, your item must be:
Unused and undamaged
In the same condition as when you received it
Returned in its original packaging
Returned with all included accessories, manuals, and materials
Accompanied by a receipt or proof of purchase
Items that have been used, damaged, altered, or returned without their original packaging or included materials may not be eligible for a refund.
To request a return, please contact us at:
Please include your order number, the email address used for the order, and the reason for your return request.
If your return request is approved, we will provide instructions on how and where to send your package. Please do not send your item back before receiving return authorization from us.
Items returned without prior authorization will not be accepted.
Approved returns from the United States may be sent to the following address:
Return address: 200 Industrial Dr, Palmyra, MO 63461, United States
Attn: WY SGCS-8501
Phone: 929-520-2002
Please note that this address is for approved U.S. returns only.
If you are located outside the United States, please contact us first at help@tuanty.com to request a return and receive the correct return instructions for your country or region.
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, please contact us immediately at help@tuanty.com with your order number and photos of the issue. We will review the situation and work with you to make it right.
The fastest way to receive the item you want is to return the original item first. Once your return is accepted, you may place a new order for the replacement item.
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible for a return, the item must remain unused, undamaged, in its original packaging, and include all accessories, materials, and proof of purchase.
If the item has been used, damaged, or is not returned in its original condition, we may not be able to accept the return or issue a full refund.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
