Shipping Policy

Thank you for shopping with Tuanty.

We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

Shipping Destinations

Shipping is available to eligible destinations. Shipping to Poland is not available.

Processing Time

Orders are typically processed on the same day payment is confirmed. Our warehouse is closed on Sundays.

During peak periods, holidays, or special promotions, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times begin after your order has been processed and shipped.

North America, Europe (excluding Poland), the United Kingdom, Singapore, and Hong Kong:
Typically 1–3 business days

Other eligible countries or regions:
Typically 3–5 business days

Please note that delivery times are estimates only and may vary depending on the destination, local courier operations, customs clearance, weather conditions, holidays, or other unforeseen circumstances.

Shipping Fees

We offer free shipping to eligible destinations worldwide on orders placed in 2026, except Alaska and Hawaii.

Orders shipped to Alaska or Hawaii are charged USD 80 shipping per order, regardless of the number of items.

Delivery to remote areas may require additional transit time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

You can use the tracking details provided to follow the delivery status of your order.

Shipping Delays

While we do our best to ensure timely delivery, Tuanty is not responsible for delays caused by shipping carriers, customs clearance, severe weather, holidays, incorrect shipping information, or other circumstances beyond our control.

If your order appears to be delayed, please contact us and we will help you check the shipment status.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address, phone number, and contact information are complete and accurate at checkout.

Tuanty is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at help@tuanty.com. We will do our best to assist you before the order is shipped.

Returns and After-Sales Support

We provide after-sales support worldwide.

Return addresses may vary depending on your country or region. Please do not send your item back without contacting us first.

To request a return or after-sales support, please contact us at help@tuanty.com and we will provide the correct instructions and return address.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at:

help@tuanty.com