Shipping policy
Thank you for shopping with Tuanty.
We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.
Orders are typically processed within 1–3 business days after payment is confirmed.
During peak periods, holidays, or special promotions, processing times may be slightly longer.
Estimated delivery times begin after your order has been processed and shipped.
North America, Europe, Hong Kong, and Singapore:
Typically 1–5 business days
Other countries or regions:
Typically around 7 business days
Please note that delivery times are estimates only and may vary depending on the destination, local courier operations, customs clearance, weather conditions, holidays, or other unforeseen circumstances.
We currently offer free shipping on eligible orders.
If any additional shipping fees apply to a specific country, region, or special delivery request, they will be shown at checkout or communicated by our customer service team.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
You can use the tracking details provided to follow the delivery status of your order.
While we do our best to ensure timely delivery, Tuanty is not responsible for delays caused by shipping carriers, customs clearance, severe weather, holidays, incorrect shipping information, or other circumstances beyond our control.
If your order appears to be delayed, please contact us and we will help you check the shipment status.
Please make sure your shipping address, phone number, and contact information are complete and accurate at checkout.
Tuanty is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at help@tuanty.com. We will do our best to assist you before the order is shipped.
We provide after-sales support worldwide.
Return addresses may vary depending on your country or region. Please do not send your item back without contacting us first.
To request a return or after-sales support, please contact us at help@tuanty.com and we will provide the correct instructions and return address.
If you have any questions about shipping, delivery, or tracking, please contact us at:
